“If you are not taking care of your customers, your competitor will.” – Bob Hooey “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” – Chip Bell “Always remember that everyone with whom you have a relationship has an invisible sign on their forehead that says ‘Make Me Feel Important.’ Treat them accordingly” – Eric Philip Cowell “If you don’t care, your customer never will.” – Marlene Blaszczyk Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” – Walt Disney “Make the customer the hero of your story.” – Ann Handley If you don’t know and understand what the current state of the customer experience is, how can you possibly design the desired future state?” – Annette Franz “You can’t transform something you don’t understand.
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